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Notes on inquiries

  • For your inquiry, we understand that you acknowledge and approve of our privacy policy.
  • Your personal information will be treated in the strictest confidence to protect your privacy.
  • We will respond to your inquiries during business hours as below.
  • Business hours: 8:30 to 16:55 (excluding Saturdays, Sundays, holidays, Year end/New Year's holidays, Summer holidays)
  • Our answers are only for you. You are not allowed to divert or use all or part of these e-mails for other purposes.
  • Please be noted the following points for your inquiry.
    1. Inquiries received outside business hours will be handled on or after the following business day.
    2. Depending on the content of your inquiry, it may not be answered, or the answer may be delayed.
    3. Depending on the content of your email inquiry, we may respond by telephone or mail.
  • We will not respond individually to sales (product sales, etc.), advertising sponsorship requests, various surveys, etc. that are not directly related to our group.